Sunday, December 29, 2019
Men of the Harlem Renaissance
The Harlem Renaissance was a literary movement that began in 1917 with the publication of Jean Toomers Cane and ended with Zora Neale Hurstons novel, Their Eyes Were Watching God in 1937. Writers such as Countee Cullen, Arna Bontemps, Sterling Brown, Claude McKay, and Langston Hughes all made significant contributions to the Harlem Renaissance. Through their poetry, essays, fiction writing, and playwriting, these men all exposed various ideas that were important to African-Americans during the Jim Crow Era.à Countee Cullen In 1925, a young poet by the name of Countee Cullen published his first collection of poetry, entitled, Color. Harlem Renaissanceà architect Alain Leroy Locke argued that Cullen was ââ¬Å"a geniusâ⬠and that his poetry collection transcends all of the limiting qualifications that might be brought forward if it were merely a work of talent. Two years earlier, Cullen proclaimed: If I am going to be a poet at all, I am going to be POET and not NEGRO POET. This is what has hindered the development of artists among us. Their one note has been the concern with their race. That is all very well, none of us can get away from it. I cannot at times. You will see it in my verse. The consciousness of this is too poignant at times. I cannot escape it. But what I mean is this: I shall not write of negro subjects for the purpose of propaganda. That is not what a poet is concerned with. Of course, when the emotion rising out of the fact that I am a negro is strong, I express it. During his career, Cullen published poetry collections including Copper Sun, Harlem Wine, the Ballad of the Brown Girlà and Any Human to Another.à He also served as editor of the poetry anthology Caroling Dusk,à which featured the work of other African-American poets.à Sterling Brown Sterling Allen Brown may have worked as an English professor but he was focused on documenting African-American life and culture present in folklore and poetry.à Throughout his career, Brown published literary criticism and anthologized African-American literature. As a poet, Brown has been characterized as having an ââ¬Å"active, imaginative mindâ⬠and a ââ¬Å"natural gift for dialogue, description, and narration,â⬠Brown published two collections of poetry and published in various journals such asà Opportunity. Works published during the Harlem Renaissance include Southern Road; Negro Poetry and The Negro in American Fiction, Bronze booklet - no. 6.à Claude McKayà Writer and social activistà James Weldon Johnsonà once said: Claude McKays poetry was one of the great forces in bringing about what is often called the Negro Literary Renaissance.â⬠Considered one of the most prolific writers of the Harlem Renaissance,à Claude McKay used themes such as African-American pride, alienation, and desire for assimilation in his works of fiction, poetry, and nonfiction. In 1919, McKay published ââ¬Å"If We Must Dieâ⬠in response to the Red Summer of 1919. Poems such as ââ¬Å"Americaâ⬠and ââ¬Å"Harlem Shadowsâ⬠followed.à McKay also published collections of poetry such as Spring in New Hampshire and Harlem Shadows; novels Home to Harlem, Banjo, Gingertown, and Banana Bottom.à Langston Hughesà Langston Hughes was one of the most prominent members of the Harlem Renaissance. His first collection of poetry Weary Blues was published in 1926. In addition to essays and poems, Hughes also was a prolific playwright.à In 1931, Hughes collaborated with writer and anthropologist Zora Neale Hurston to writeà Mule Bone. Four years later, Hughes wrote and producedà The Mulatto.à The following year, Hughes worked with composerà William Grant Stillà to createà Troubled Island.à That same year, Hughes also publishedà Little Hamà andà Emperor of Haiti.à Arna Bontempsà Poet Countee Cullen described fellow wordsmith Arna Bontemps as ââ¬Å"at all times cool, calm, and intensely religious yet never takes advantage of the numerous opportunities offered them for rhymed polemicsâ⬠in the introduction of the anthology Caroling Dusk. Although Bontemps never gained the notoriety of McKay or Cullen, he published poetry, childrens literature and wrote plays throughout the Harlem Renaissance. Also, Bontemps work as an educator and librarian allowed the works of the Harlem Renaissance to be accessible to generations that would follow.
Saturday, December 21, 2019
Personal Experience My Distorted Body Image Essay examples
I am fakeâ⬠¦ uglyâ⬠¦worthless. I conceal my face with layers of makeup hoping that half a bottle of BB cream will be enough to make me as flawless as Kylie Jenner look on the cover of Seventeen magazine. I use innumerous acne medications, aspiring to be as unblemished as the girls in the Clean and Clear commercials. I reject bags of MMs and fudge brownies thinking that my sacrifices will make me ââ¬Å"love my bodyâ⬠as much as the emaciated Victoria Secret models love theirs (see appendix A). I routinely shave my legs and armpits and pluck my eyebrows with fear of becoming the hairy woman the media deems horrendous. I do everything, yet feel like I am nothing. Nothing compared to the beautiful women pictured on television, magazines, andâ⬠¦show more contentâ⬠¦On the contrary, they are encouraged by the ââ¬Å"drop two-sizesâ⬠and the ââ¬Å"7-day detox planâ⬠headlines on the fashion magazines that intrude every grocery store check-out lane. We no long er think it is unorthodox that in 2012 alone, teenagers underwent over 236,000 cosmetic surgeries (American Society of Plastic Surgeons). Instead, teenage girls who wear brassieres size 30A or do not have protruding cheekbones are seen as defective beings, and if they do not spend their first paycheckââ¬âor their parentsââ¬â¢ savingsââ¬â attempting to replicate the so-called-perfect-image, will remain physicallyââ¬âand sociallyââ¬âinferior to the women the media considers beautiful. Mass media falsely claims to be an advocate for self-acceptance and the idea that every woman is naturally beautiful, while it simultaneously uses Photoshop to erase all trace of that natural beautyââ¬âimagine how much they would Photoshop women if they did not extol real, non-enhanced, beauty! The women in these digitally improved photos look, quite frankly, as real as Barbie and her friends, and few women actually believe that the women in the pictures look that flawless in perso n. However, these pictures have the power to make any woman, including those in the pictures, feel inadequate because she is not as ââ¬Å"attractiveâ⬠as a Photoshopped image, the power to make a woman detest herselfShow MoreRelatedComparison Essay of ââ¬Å"An Insatiable emptinessâ⬠and ââ¬Å"Distorted Imageâ⬠1188 Words à |à 5 PagesInsatiable emptinessâ⬠and ââ¬Å"Distorted Imageâ⬠Body- image anxiety is an issue that many people struggle with nowadays. There are many factors that contribute to oneââ¬â¢s anxiety of body image, for example it could stem from media, social and personal view. ââ¬Å"An Insatiable Emptiness,â⬠by Evelyn Lau, focuses on her own personal struggles with bulimia, and her strained relationships with her mother. ââ¬Å"Distorted Image,â⬠by Susan McCelland focuses on the social dynamics of body image and provide reports ofRead MoreEssay on Model for Perception1674 Words à |à 7 Pagesminor ways. For example, a perception discrepancy can be found when comparing how people suffering from anorexia nervosa see their bodies and how other people see the anorexics bodies. Even though this distortion is an extreme perception difference that can actually be documented (most perception differences can not even be verbalized), analyzing the distorted body phenomenon can be useful. It can help explain the concept of perception by answering three key questions: 1) what does a different perceptionRead MoreEating Disorders Can Be Generally Characterized By Any Range Of Abnormal Or Disturbed Eating Habits897 Words à |à 4 Pageseating disorders; Anorexia Nervosa and Bulimia Nervosa, to three categories; now including Binge Eating Disorder. As defined in the DSM IV, Anorexia Nervosa is predominately found in adolescent girls and young women. The disorder is defined as distorted body image and excessive dieting that leads to severe weight loss with an obsessive fear of becoming fat. Bulimia nervosa is defined by recurrent episodes of binge eating followed by inappropriate behavà ¬iors such as self-induced vomiting to avoid weightRead MoreChanges Over Time : Male Ideals1488 Words à |à 6 Pagesversus current era. Modern men have a distorted body image in our society to fit the idea of the ââ¬Å"perfectâ⬠male body image going as far as augmenting their bodies with plastic surgery, constantly visiting the gym, and grooming. The article, ââ¬Å"Scrawn to Brawn: Men Get Muscles or Pray for Themâ⬠was an exciting piece by the New York Times that really made me think about just how men are held to the same pressures now as women. The article parallels the male body of Woodstock which was lean torsos, narrowRead MoreThe High Importance of Womenââ¬â¢s Physical Attractiveness Essay1511 Words à |à 7 Pagespeople in todayââ¬â¢s society have a distorted understanding of reality. In particular, contemporary American society holds a misconception about the connection between womenââ¬â¢s physical attractiveness and personality. Our culture views beauty in a distorted way due to the mistaken belief that outer appearances reflect the type of person a woman is. Dating back to the Renaissance era during the early 15th century, the ideal ââ¬Å"beautifulâ⬠woman would have a voluptuous body with a pale ivory skin tone andRead MoreMy Experience As A Professional Counsellor938 Words à |à 4 PagesEnhancements. My experience as a professional Counsellor as well as a passionate Model, reveals the message of the concern, the need as well as the racing urge in all of us to secure our looks, and the magnitude of the attraction which also drives us become competitive among each other. In my opinion, the generation of these negative energy stems from the conceptual knowledge of the ââ¬Å"SELFâ⬠. According to a theory known as social identity theory, self-concept is composed of two key parts: personal identityRead MoreOthello And The Western Canonical Presentation Of His Race Essay1505 Words à |à 7 Pagesrelationship between Othelloââ¬â¢s racial identity and the harm viewing race as a form of entertainment can have culturally in a globalised world. Othello is presented as a story devised by Desdemona in Morrisonââ¬â¢s play. He claims ââ¬Ë[w]hat excited you was my strange storyâ⬠¦ fantastic adventures, stories of freaks and miraclesââ¬â¢ (Morrison and Traoreà 51) and that she ââ¬Ëfancied the ideaââ¬â¢ (50) where he is reduced to a tale she has devised. He becomes a concept which belongs to Desdemona and like a story, hisRead MoreMedia Influence on Body Image Essay1295 Words à |à 6 Pageson Body Image Media Influence on Body Image Everyone has a different view of what is beautiful. Why then can we not transfer that to how we view ourselves? Why can we not be happy with how we look? The simple answer is the media. They show images to millions of people of what they think beauty is. Those images affect society and they view themselves about how they look. Most of these images are unrealistic, and send unhealthy expectations to women on how they should look. This causes body imagesRead MoreHow Cosmetics Affect Confidence, Body Esteem, And Self Worth1338 Words à |à 6 PagesHow Cosmetics Affect Confidence, Body-Esteem, and Self-Worth Makeup, cosmetics, beauty products, these are seen everywhere in daily life. Cosmetics are used to improve facial features and aesthetic appeal. Cosmetics predate written history. In the name of beauty, extreme lengths have been taken, in order to fulfill societal expectations. How does the cultural focus on physical appearance affect women today? Cosmetics like facial foundation, mascara and eye shadow, and eyeliner, in addition toRead MoreAustralian Theater Ruby Moon and Stolen1413 Words à |à 6 Pagestransformational acting and more. The use of these techniques explores the social and personal issues of suburban paranoia, identity and grief/loss. Cameron uses many elements to portray the ââ¬Ëfairytale imageââ¬â¢. ââ¬Å"Ruby Moon is about a little girl who sets off to visit her grandma, just like a fairytale, but never arrivesâ⬠. Through this, it shows that Cameron has used elements of other fairytales, but in a distorted manner which challenges the audienceââ¬â ¢s perception of ââ¬Ëthe perfect storyââ¬â¢. à Cameron also
Friday, December 13, 2019
Pepsi Saudi Arabia Free Essays
string(41) " as individual training and improvement\." The Balanced Scorecard (BSC) was developed by Kaplan and Norton in the 1990ââ¬â¢s, it is a management system designed to measure the entire performance of a company by measuring all relevant angles of the companyââ¬â¢s operations. BSC requires the company to retain its core financial measurement, but it goes further and expands the measurement to other important business areas. The BSC looks at the entire business from four perspectives, the customer perspective, financial perspective, the internal business process and the learning and growth perspective. We will write a custom essay sample on Pepsi Saudi Arabia or any similar topic only for you Order Now It collects and analyzes data relevant to the company. And it helps managers to get clearer more meaningful picture of their company, which in turn enables them to plan, improve and execute operational goals. The objective of this paper is to advocate the adaptation of BSC by Pepsi Saudi. The strength and economic advantages of BSC and why it would be beneficial to Pepsi Saudi will be extensively discussed in this presentation. PEPSI SAUDI ARABIA: The Pepsi company of Saudi Arabia is comprised of two key divisions based on the western region of the country, one the Saudi International Project Company (SIPCO) and the other is Saudi Fruit Juice and Beverage Industry (SFJBI). This paper will look at this merger and how it could use the BSC methodology to elevate its entire operation and increase its profit margin. BALANCE SCORECARD (BSC). Developed in the 1990ââ¬â¢s by Kaplan and Norton, balanced scorecard is a business management system that uses measurement to verify strategic plans. It tries to align business operations to the strategies of the business, by measuring the performance of the business in relations to its goals, usually for a given time period. It relies largely on the premise that a business principle or a business function that could be measured could also be improved upon. ââ¬Å"What gets measured gets doneâ⬠. If a company can establish a measurement system to analyze its performance, then that company can find a way to improve on its performance based on the result of the measurement. Experts generally agree that the companies that take the time to measure their own performance usually does better than the companies who do no possess the tools of measurement. Based on the outcome of a business measurement BSC encourages managers to prioritize their efforts. The BSC does not focus on financial measurements alone, because financial measurement alone can not reveal all the important data needed for long term performance. The balanced scorecard incorporates such business elements based on the customers needs, employees, technology, and other critical elements that could help the company emerge stronger in the future. Essentially BSC takes stock of the whole business. It uses the ââ¬Å"feedback loopâ⬠to pinpoint all problematic areas and then it develops solutions for them. Managers and employees can then learn from those points that had been identified by the loop. It looks at the companyââ¬â¢s current position then initiates the necessary strategies for correction. It uses learning, technical innovations and appropriate behavioral shifts and cultural identities to accommodate essential actions for the benefit of the company. BSC also sets aside time to study the applications that have been implemented, and then analyzes the results for effectiveness of those mechanisms or lack of effectiveness. THE FOUR PERSPECTIVES AT A GLANCE: The BSC uses data to articulate performance management with the primary objective being the implementation of corporate strategy. The BSC methodology primarily employs four perspectives: financial, customer, business process perspectives and learning and growth perspectives. It calculates present performance without ignoring the importance of future performance. (1) FINANCIAL PERSPECTIVE: The BSC recognizes the importance of financial data, but it does not want the emphasize on financial data to overshadow the other necessary perspectives that deserve equal amount of attention. In BSC adequate, timely and accurate funding are seen as key business requirements. But the BSC methodology goes a little further, it emphasizes that financial data be included in the corporate data base and be available by automation. The BSC method also explores financial risk assessments and cost benefit analysis as part of the data collection in the financial perspective. (This will be discussed in detail in the main body of the study) (2)CUSTOMER PERSPECTIVE: The BSC methodology advocates customer focus and satisfaction, it insists that the company must not only satisfy its customers but it must do so without losing money in an attempt to provide superior services or products to those customers. According to the BSC, the customer perspective is a key indicator of the functional health of the company. Poor customer performance is usually an indication of corporate performance in the future. If the customers are not satisfied they will take their businesses somewhere else, and that is an indication of poor business performance in the future. BSC mandates a satisfaction metric to measure the customer satisfaction. The aim is to identify all customer groups, analyze their needs and provide services to them accordingly. But the company cannot afford to lose profitability in an attempt to satisfy its customers. ( This will be discussed in detail in the main body of the study). (3) BUSINESS PROCESS PERSPECTIVE: The BSC defines this as the internal process. It enables the managers to become familiar with the functions of the company, and it services and operations. It makes sure that the products and services meets the requirement of the customers. This is highly internal, i. e the process is preferably developed and handled by corporate managers and workers as who have intimate knowledge of the company, as opposed to consultants who are essentially corporate outsiders. The mission oriented process refers to the functions of government offices, and they could present some unique problems. On the other hand, the support process is more repetitive and generic and therefore easier to measure. (This will be discussed in detail in the main body of the study). (4) LEARNING AND GROWTH PERSPECTIVE: The BSC describes this perspective as employee training in corporate culture as well as individual training and improvement. You read "Pepsi Saudi Arabia" in category "Papers" It sees employees as the mainstay of the corporation. The training would be regular and continuous. The idea is to avoid ââ¬Å"brain drainâ⬠from the company. So employees would be trained in all new and relevant technologies. Kaplan and Norton emphasized that ââ¬Å"learning is more than trainingâ⬠, it includes mentors and tutors in the organization. (KaplanNorton 1996). (This will be discussed in detail in the main body of the study). CAN PEPSI SAUDI BENEFIT FROM BSC? To answer that question it is important to know where Pepsi Saudi came from in terms of business its identity and then analyze the reasons it chose to adopt the BSC management module, and then superimpose the analysis on the reports of other corporations that have adopted the BSC. It is worth noting that Pepsiââ¬â¢s decision to join the ranks of companies that have chosen to implement BSC was not made in a vacuum. The fact is that BSC had become a familiar and efficient working module for many successful companies. Also Pepsi Saudi has had its own incredible business and financial success, and by adopting BSC it chose to follow many world class businesses. With the implementation of the balance scorecard methodology, Pepsi Saudi have joined ranks with such business heavyweights as Exxon mobile, British telecommunications worldwide, Hilton hotels, IBM, UPS, Volvofians of Sweden and much more. These are impressive list of companies, and again the decision for them to adopt the balanced scorecard system was not made in a vacuum, because the stakes are too high. On February 2nd 2002 the AME-INFO reported the merger of Saudi industrial projects company (SIPCO) and Saudi Fruit Juice and Beverage industry (SFJBI) in the western region of Saudi Arabia. The reasons for the merger were many, they wanted to expand their command of the beverage industry, and they wanted to remain the best manufacturing operation in the industry. It is not difficult to imagine that Pepsi Saudi would adopt BSC in order to maintain its dominance of the industry. Before the merger it introduced the Pepsi twist (Pepsi taste laced with a twist of lemon) ââ¬Å"in order to satisfy customers demand for something extra in their soft drinkâ⬠AMEINFO October 8th 2001. It unfolded many ad campaigns designed to capture new customers and retain old ones. The ad campaign targeted all major social events of the kingdom, including football games that featured the stars of the popular sport. As this study will show continue the company has continued to grow under BSC. FRAMEWORK: Because of the success of balance scorecard, there are enormous volumes of information on the practice of BSC, but this study will examine the phenomenon of balance scorecard with Saudi Pepsi as the reference agency. The study will review the book (Translating strategy into action) by Kaplan and Norton as well as many relevant literature on the subject. It is the position of this study that BSC is a genuine business elevator, so this project will make the necessary efforts to present authentic evidence in support of that position. RESEARCH OBJECTIVES: The objectives of this study are to outline and analyze the fundamental principles of the Balanced Scorecard system. The paper will trace the formulation of the system and review some of the available data on its effectiveness. Also the paper will make an objective judgement on the advantages and disadvantages of its application. Since this is designed to ascertain the adaptability of BSC to Pepsi of Saudi Arabia, the paper will conclude with a critical insight on how Pepsi could benefit from BSC, based largely on data from the performance review of other corporations that have implemented the BSC management system. QUESTIONS EXPECTED TO BE ADDRESSED BY THIS STUDY: Though questions abound on this study, but this discourse will focus greatly on the matters that address the application, and the structure of Balance Scorecard. The major perspectives as advanced by Kaplan and Norton will be presented and analyzed in depth . It must be emphasized that the system is an objective, responsive system. It could be followed with appropriate data analysis, and adjustments could be made when desirable. The paper will provide the necessary steps that could be followed in order to attain a desired result. Because this dialogue has taken sides in favor of the BSC, it will clearly present the known benefits of implementing the system. But it must be emphasized that there are some drawbacks in the BSC system. Those drawbacks would equally be outlined. All the important steps in the implementation of the BSC will be discussed, and the different roles that different levels of a corporate entity would need to play will be enumerated as well. All of the team members must not only make a commitment, they must participate in the process. Every department must know its participating role in the implementation of BSC, and this work will detail what those roles ought to be, and how to ensure that they are diligently executed. It should also be recognized that it is not enough to design and construct a BSC, the question is would it be used? No benefits would accrue if the built BSC is not used. Of course the most important question is that of the applicability of the system by Pepsi Saudi, that question will be adequately addressed in this process. CHAPTER TWO: BOOK AND LITERATURE ANALYSIS. PERFORMANCE MEASUREMENT: Before the advent of BSC, a questionnaire by the national association of accountants indicated that about 60% of accountants were ââ¬Å"not satisfied by their performance measurement systemâ⬠, primarily because of its reliance on purely financial metrics. But since the implementation of BSC that dire view is turning around. (Nevin 2003). Performance measurement technique is used to compile data on many subjects, high school academicians use performance measurement to keep record of behaviors of students whose behaviors required to improvement. The significant point here is that the actual behavior improvement could be measured empirically, scientifically and with discerning accuracy. So it is not surprising that corporations would also adopt performance management system. Corporations use performance measurement to keep record of its effectiveness, and its efficiency. It is used to tabulate quality and productivity. It is also used to keep records of timeliness and safety. (Nevin, Paul 2003). With an effective performance measurement system, companies can a develop a sustainable structure for its strategic planning, and its goals. It helps companies assemble a clear mission, with appropriate resources, on long term intervals. With it companies can maintain accountability for its performance or lack of performance. By using performance measurement companies are better able to analyze and validate its results. It can also use it to acquire timely feedbacks, which could be used to change the direction of a given project or to move a project forward. So in total, performance measurement could help and organization to make informed decisions, to appraise its performance and to initiate an improvement as needed. (Nevin, Paul 2003). I suppose we can say that performance measurement is a close ââ¬Å"cousinâ⬠of BSC. However a performance measurement system could limit its benefits if it loses sight of key performance drivers. And it could be quite expensive to set-up a performance measuring unit, but most companies seem to agree that the cost is worth it at the long run. (Kaplan Norton 1996). BALANCED SCORECARD, ââ¬Å"DEFINITIONâ⬠What is scorecard, how can we define scorecard, is it possible to provide a total comprehensive meaning? Scorecard is not a one word definition system, so in order to do justice to the question, what is scorecard, it is necessary to take a comprehensive approach to that question. ââ¬Å"If you can measure it you can manageâ⬠that is the guiding concept behind the BSC management philosophy. The balanced scorecard system was designed by Kaplan and Norton in the 1990ââ¬â¢s with the objective of giving managers the tool to look into the long term prospect of their organizations with some measure of reliability. So the BSC is both a management and a measurement tool that when fully and accurately implemented will enable businesses to develop their own vision, and their own strategy, and then translate those business elements into business actions. It is a system that can give businesses an authentic feedback about their internal and external results. And that in turn would enable them to develop a genuine strategy. Since a company with superior strategy and a way of measuring the results of its performance functions do better than companies that do not posses similar tool. (Kaplan Norton 1996). With BSC managers are able to a maintain a clear insight into the operations and management of all business units. It gives the manager the picture that he needs to see how the business is performing when it is compared against the plans, and stated objectives of the business. If a discrepancy is observed between the goals and the actual results, BSC enables practitioners to delve in and correct the noticed discrepancy. And when corrections are made effectively, the business would then redirect the necessary efforts and resources back to the expected reports. It has been abundantly documented that companies that use BSC have a highly accurate and generally dependable view of their entire operations and its performance. BSC does not simply employ financial metrics in its measurements, but it uses customer satisfaction, technical and intellectual innovations, market share and market competition to garner better more reflective and more comprehensive results of company operations and performance. And there are very little doubts that this system is effective for those companies that have designed and executed the system. (Nevin 2003). A comprehensive survey/questionnaire conducted by CIO. Com, Balancedscorecard. org, and Microsoft. com revealed that companies that employ BSC ââ¬Å"have improved their financial and future position in the market placeâ⬠. (Studentweb. tulane. edu). A study by Nevin 2003 indicates that about 50% of fortune 1000 corporations now have employed some form of BSC management performance metrics. (Nevin 2003). That alone means that all of these companies have used the BSC system to position themselves on a better financial and management future. With BSC organizations are able to articulate a comprehensive strategy towards desired performance, and implementation success. On the whole the BSC system employs tree main systems in order to accomplish its objectives. It uses the measurement system, the strategic management system, and the communication tool. (Nevin 2003). These three factors present only as translation tool to the entire strategy of the BSC business system. The measurement system of BSC uses the ââ¬Å"lead indicatorsâ⬠to forecast future business environment. It reveals the strategy via long term management that focuses on customer satisfaction, innovation and recognition of potential market competitors. It seeks out innovation for the benefit of superior products. It deploys essential resources in order to capture customers that it would retain for the long run. It looks for realistic ways to retain its customers. And it combines all of those factors for both effectiveness and efficiency. It is the measurement aspect of BSC that fully engages the four perspectives, so these perspectives will be discussed here in a little more detail. The four perspective as have been mentioned on this discourse include the customer perspective, the internal process perspective, and the learning and growth perspectives. CUSTOMER PERSPECTIVES REVISITED: When a business loses the drive to pursue and retain customers, it loses its soul and therefore the right to exist. No business can function, thrive or prosper without a reliable customer base. In the customer perspective theory BSC makes it clear that it is not only essential to know who the target customers are and how a business can better serve that customer base. The BSC identifies three primary ways of providing services to customers in the Balance scorecard system. Operational excellence emphasizes low prices, and convenience ( Nevin 2003). Product leadership focuses on providing the best product in the market. In customer intimacy the business stresses the development of long term relationships with the customer, doing whatever is necessary to know what it is that the customer truly wants. It does so while maintaining as much knowledge as possible of its customers. The reason for these efforts in acquiring superior customer knowledge comes down to the point that the businesses are attempting to provide as much satisfaction to the customers as possible. The other reasons include customer loyalty and the need for more market share. (Balancedscorecard. org. ) INTERNAL PROCESS PERSPECTIVE REVISITED: This area focuses on identification of the things that would need to be done in order to continue to add value to the customers and ultimately to the shareholders (Nevin 2003). The internal process aims to serve the customer and increase the total value of the organization, as well as keep record of the companies progress. The teamââ¬â¢s objective is primarily to develop better products, to find better ways of manufacturing better products. To find better ways of delivering their products, and to find better ways of delivering better services after the products had been delivered. LEARNING AND GROWTH PERSPECTIVE REVISITED: This may actually be the most important aspect of the entire process. Organizations would get as far as their employees could take them. A team that lacks knowledge may not be able to provide the necessary services required by the customers. Therefore genuine effort must be made to keep employees abreast of necessary information. And that is what the learning and growth perspective tries to define. It emphasizes that information be made available to the employees. It requires the employees skills be as sharp as necessary. It does not want employees to be ignored. Again the key here is that any organization would only go as far as the employees could take it. With adequate care and education, employees can only do better for the company. It is important to point out that the BSC system does not ignore the financial perspective. But the key is that when a company has satisfied the other objectives, that company stand a pretty good chance of doing well financially. BALANCE SCORECARD AS A STRATEGIC MANAGEMENT SYSTEM: Obviously putting a business and management strategy is important, but no strategy will function if it does not actually get implemented. So the first step in resolving the issue of non-implementation, is to identify what the potential problems towards implementation may be, and then address those issues. According to fortune magazine (1999) about 70% of strategies are poorly executed, so how can it be executed better. Both the team and the management must pay attention to the four barriers: the vision barrier, the people barrier, the resource barrier, and the management barrier. (1) VISION BARRIER: To overcome the vision barrier, employees must not be kept in the dark. The BSC wants management to be very clear as to what the vision is. When possible place a figure on the vision . For instance if the goal is to manufacture products without defects 90 % of the time, then it may be made clearer by stating exactly that. That figure of 90% translates the vision to a level that could not be misunderstood. Give the employees the appropriate knowledge base and strategic structure, that makes the entire strategic objective easier to follow. Management should facilitate a total understanding of the strategy and the whole structure in order to enable all the team members to fully understand the strategy and therefore work towards achieving it as a unit. (Kaplan Norton) (2) PEOPLE BARRIER: In order to overcome the people barrier, BSC outlines a system known as cascading. Essentially it give all of the team members or all of the employees a chance to actually demonstrate exactly how they contribute to their teams objective. The entire system is driven from the top to the bottom. Management would be able to have ââ¬Å"direct line of siteâ⬠to all levels by implementing the cascade system. the management would need to redesign how it awards incentives. When the focus is on rewarding long term achievement as opposed to short term, employees tend to respond with long term focus, as they work towards achieving the goal. So if long term objectives are created and proper values and incentives placed on them, then the rest of the team would naturally follow. This is an important point because, when employees are rewarded based on short term expectations, then the entire effort would be based on attaining that short term incentive. (3) RESOURCE BARRIER: For the resource barrier, an organization that is genuinely concerned about achieving BSC must allocate adequate budgetary resources to it. To do otherwise would simply be folly. No strategy would get off the ground without real financial commitment. Human and financial resources should be part of the consideration during the planning of the strategy. It just would not make sense not to allocate the necessary resources. (4) MANAGEMENT BARRIER: The last barrier is the management barrier, there is really no doubt that management participation about the importance of an earnest management participation in order for the strategies to work. If management would not show true commitment, then why would the rest of the team. If the team leader is absent why would any one else pay attention. (Nevin 2003). When learning is prescribed as part of the strategy and when accurate evaluation are made based on the numbers from the scorecard, then its easier to read the results and compare them to the original hypothesis. If the report does not measure up to the hypothesis, then a different approach would be necessary. The point is that if all of these four strategic elements are implemented, and the required evaluations are made regularly, the company gives itself stands an excellent chance of reversing course if the numbers indicate so. CRITICAL OBSERVATIONS: It would be unrealistic to think that the entire system would not have some criticisms, and there are some legitimate questions on how effective the system really is. For sure it is an expensive proposal to implement. It requires that management and team leaders must have hands on approach in order to achieve the stated goals. But it is not always easy to have that kind of high level participation. So it could be a problem. (Molleman 2007). Some have argued that it is difficult to relate one measurement to the other. For instance, how could a change in one perspective have a direct correlation to another. It is not quite clear how change in a particular measure would affect another measure. Others have argued that BSC does not address what the appropriate balance ought to be when addressing the stakeholder value. Davidson 2002, reports that the BSC correctly anticipates the value for the shareholders and the customers, but it does not articulate the needs of the employees. It also asserts that the requirement for top management participation centralizes the methodology on the high level management. In a project that requires a good degree of knowledge, Davidson argues that the top-down approach may not be the best. But on the issue of management participation, if the commitment is high enough, then management ought to be able to find the time to allocate to the idea, because the long term benefits could be enormous ,if the system is followed correctly. The point is that the benefits negates the shortcomings. All indication is that BSC is a business method that is worth pursuing, and there are definite measures that could be taken in order to mitigate some of the shortcomings. If an organization follows the directives that were outlined by Kaplan an Norton, then they would have significantly elevated their chances for success in their endeavor. First Kaplan and Norton insists that on the question of wether an organization is applying the right measure of perspectives, they recommend that a stable BSC should have a good balance of both lagging and leading indicators. That would enable them to see a clear picture of not only past efforts but also the plans of the future. A company should not implement too many indicators. Organizations should focus on those indicators that clearly addresses their strategy. So with the correct combination of lagging and leading indicators as well as the correct mixture of the most critical indicators, Kaplan and Norton belief that the organization would do just fine. (Kaplan Norton 1996). They also advised against making a ââ¬Å"quantitative linkâ⬠between non financial indicators and financial indicators. Since lag time may be influenced by many factors, it is not advisable to link non financial indicators and financial indicators. Also Kaplan and Norton observed that failure would almost be guaranteed if senior management simply dump the system to middle management. Therefore it emphasizes that senior management must remain engaged, it must define the performance measurement, thereby making the objective clear to all levels of the team. It is not enough to have a senior leadership, if the senior leadership is not working with the rest of the team to achieve the objective. All segments of the company or organization would need to be involved in order for the BSC to work as designed. Developing the process does not have to be protracted, because if implementing it becomes too long then strategies may change during this period, and that would not be a good for the process. Therefore they recommend that the development process ought to be short. (Kaplan Norton). It would be inadvisable to use the BSC just for compensation purposes, therefore it is recommended that compensation be linked only when it is involved in translating strategy. THE IMPLEMENTATION OF BALANCED SCORECARD. The two main phases of BSC are the planning phase and the development phase. Because different organizations operate differently, it may not be realistic to expect companies to follow one particular route to the implementation of the system. But Nevin 2003 drew an implementation ââ¬Å"mapâ⬠that could aid any organization as it plows through the difficulty of planning and implementation. How to cite Pepsi Saudi Arabia, Papers
Subscribe to:
Posts (Atom)